Refund Policy
Refund Policy
BizzaSquare generally offers digital subscriptions and platform access for use of our business tools. This Refund Policy explains when refunds may be issued and the circumstances under which they are not available.
1. Subscription purchases
If you purchase a subscription to BizzaSquare, you may be eligible for a refund within a limited period after purchase, depending on your plan and billing terms. Refund eligibility is reviewed on a case-by-case basis.
2. Services already used
If you have used a paid service substantially or received value from the service, we may not issue a full refund. In such cases, we may offer a pro-rated refund or account credit where appropriate.
3. Chargebacks and disputed payments
If a payment is disputed with your bank or card issuer without first contacting us, we may suspend account access while the dispute is reviewed. We encourage customers to contact support before initiating a chargeback.
4. Exceptions
Refunds are generally not available for one-time setup fees, custom onboarding, professional support services, or services that have already been delivered in full.
5. Requesting a refund
To request a refund, contact us at hello@bizzasquare.com with your account email, plan details, purchase date, and the reason for the request. We will respond within a reasonable timeframe.